Frequently Asked Questions
- How do I start Care for my Love Ones?
Depending on what you feel is necessary, we can arrange a time to schedule a personal assessment.
- Who pays the caregiver – me or you?
We handle all the payroll, taxes, insurance and administrative responsibilities for you.
- Can I change the schedule if I have appointments?
Yes, our clients’ needs always come first.
- Why should I use your company rather than hire someone out of the newspaper myself?
There are several great reasons why we should be your choice for quality home care. All of our caregivers are screened, trained, bonded and insured. We make sure our certified home health aides, nurse aides, or companions are the best in the business!
- What if service must be changed?
No problem. Our only concern is your well-being and we respond accordingly.
- What is meant by ‘homebound’ status?
The term ‘homebound’ refers to a person who requires considerable assistance when leaving the home and/or it is a taxing effort for the individual to leave the home.
- How do I know that the people coming into my home are safe and qualified?
We conduct a detailed screening of all its employees. A thorough background check and license verifications are performed and evaluated on an ongoing basis. Our staff is subject to regular supervision and is required to complete on going competency evaluations.
- What is considered to be a person’s place of residence?
A person’s place of residence can be defined as the primary place where an individual resides during their course of care with the agency. This includes but is not limited to: a home, an apartment, a hospital, assisted living or senior living facility.
- How do I initiate home care services with you?
You have the option of clicking here to be linked to a brief online registration form or you may call us directly at (931) 906-0085. A member of our intake team will conduct a short interview over the phone and set up a face to face assessment that will assist our team in collaborating with your primary care doctor to create a plan of care that is right for you.
- What is non-medical homecare?
“Non-medical” in home care typically refers to companion and personal care activities such as bathing, grooming, dressing, as well as assistance with meal preparation, light housekeeping, and running errands. It could also include medication reminders, assistance with ambulation, and transportation to medical appointments. These types of services are typically provided by Home Health Aides (HHAs) or Certified Nursing Assistants (CNAs), and can be arranged for anywhere from a few hours to 24-hours a day. “Unskilled” or “Non-medical” care is often sought by the elderly, new and expectant parents, individuals with disabilities, and those transitioning from a hospital or medical facility to home.
- Will I have a choice of who comes to my home?
Yes. We do our very best to match the right care provider to you and your family. We are committed to your satisfaction and will always try to accommodate any requests you may have.
- Will the same person always come to my home to care for me?
All of our caregivers are screened, trained and matched to assure that only the best care providers are caring for you. With your comfort in mind, should your family want to request another care provider for any reason, we’ll search for a match until your expectations are met.
- Are your care providers insured and bonded?
Yes. Each one of our trained caregivers is carefully screened to ensure the patient’s safety and security. We perform in-depth personal interviews, verify applicant’s prior education, licensure, training and experience and conduct criminal background checks. We recognize the trust you place in us to provide exceptional care, and are proud of the level of skill, commitment, compassion and kindness exhibited by our team on a daily basis.
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